Unplanned Downtime
“The site goes down and we only find out when angry customers start emailing us.”
Fixed: 24/7 monitoring that alerts us before users notice.
Website Maintenance & Support Services
Your website, kept fast, secure, and always online
Proactive maintenance, full stack monitoring and SLA backed support from a senior team, so bugs, breaches and downtime get caught and fixed before they ever cost you a customer.
%
uptime maintained
< hrs
critical incident response
/7
automated monitoring
Uptime 99.99%
Response < 2 hrs
Threats blocked 0 live
Platforms & tooling we maintain
WordPressWooCommerceCloudflareSucuri WAFNew RelicLighthousePHP 8MySQLWordPressWooCommerceCloudflareSucuri WAFNew RelicLighthousePHP 8MySQLWordPressWooCommerceCloudflareSucuri WAFNew RelicLighthousePHP 8MySQL
Why teams come to us
The failures that hit when no one is watching the site
Four things that quietly break unmaintained websites, and how proactive care puts each one to rest before it reaches your customers.
Security & Malware Threats
“One unpatched plugin and we're hacked, blacklisted, and scrambling to recover.”
Fixed: virtual patching, a WAF and malware remediation.
Poor Performance
“The site was quick at launch, now it crawls and quietly fails Core Web Vitals.”
Fixed: ongoing technical fixes that holds sub-second loads.
No In-House Team
“When something critical breaks off-hours, there is simply nobody to call.”
Fixed: SLA-backed support with a named engineer on call.
How we work
Where it hurts and how we fix it
Maintenance done right is three disciplines working together, prevention, detection and response. Here's the pain we hear for each, and exactly how we shut it down.
Prevention
Scheduled patching, tested on staging before it ever reaches production.
The pain
“We update one plugin and the whole site breaks in front of customers.”
How we fix it: Every core, plugin and theme update lands on staging first, runs through automated visual-regression and functional QA, then deploys with a one-click rollback ready.
Detection
Full-stack monitoring across uptime, forms, files and integrations.
The pain
“By the time we notice the site is down, we've already lost sales and trust.”
How we fix it: Real-time automated alerts, synthetic form and checkout testing and file-integrity monitoring surface failures the moment they happen, not hours later.
Response
We sort every issue with guaranteed response times, day or night.
The pain
“When something critical breaks at 2am, there is no one on the other end.”
How we fix it: We rank the damage, get your site back fast, fix the cause, and send a clear report so it never happens again.
OUR CORE SERVICES
Everything it takes to keep a website healthy
Six coverage areas, one senior team, one plan. From infrastructure to strategy, every part of your site is watched, patched and reported on. Follow any area to see the detail.
Infrastructure, Hosting & Monitoring
Uptime monitoring, managed server infrastructure and automated off-site backups that keep your site online and recoverable, whatever happens.
Uptime MonitoringServer InfrastructureOff-Site BackupsDisaster Recovery
Website Bug Fixing
Every bug gets found, reproduced, and fixed by a senior engineer, with a full regression check before it goes live, so the fix doesn't quietly break something else.
Bug Triage & ReproductionRoot Cause AnalysisRegression TestingCross-Browser & Device QA
CMS & Application Maintenance
Core, plugin and theme updates applied and QA'd on staging, plus ongoing code refactoring that keeps technical debt from piling up.
CMS Core UpdatesPlugin & Theme UpdatesVisual Regression TestingCode Refactoring
Performance & Database Optimization
Core Web Vitals tuning, database re-indexing and edge caching that keep pages loading fast as your site, catalog and traffic grow.
Core Web VitalsDatabase Re-indexingCDN & Edge Cache
Technical Support & QA
SLA-backed incident support, plus synthetic form testing, broken-link and redirect management and cross-browser QA on every release.
SLA Incident SupportSynthetic Form TestingBroken Link ManagementCross-Browser QA
Ecommerce, Integrations & Strategy
Store maintenance, API and integration health monitoring, accessibility upkeep and executive reporting that tie maintenance back to the numbers.
Ecommerce MaintenanceAPI Health MonitoringAccessibilityTechnical SEO & Schema
Governance, continuity & reporting
When basic maintenance isn't enough
For revenue-critical sites, upkeep isn't a checklist, it's governance. Enterprise-grade shielding, tested recovery and executive reporting keep leadership ahead of risk instead of reacting to it.
01 / SECURITY GOVERNANCE
Security & Vulnerability Governance
Enterprise-grade shielding: a managed web application firewall, virtual patching and file-integrity monitoring that hold the line between release cycles.
- WAF & virtual patching
- Malware remediation
- File integrity monitoring
02 / CONTINUITY
Disaster Recovery & Continuity
Automated off-site backups, periodic recovery drills and rapid restoration, so a worst-case failure becomes a non-event instead of a crisis.
- Automated off-site backups
- Recovery drills
- Emergency restoration
03 / GOVERNANCE
Reporting & Strategy
Monthly executive SLA and security reporting plus infrastructure strategy syncs that keep leadership ahead of risk, not reacting to yesterday's outage.
- Executive SLA reporting
- Infrastructure strategy
- Scope & alignment audits
Uptime, security & performance
Held to a standard and backed by an SLA
Maintenance is only as good as the numbers behind it. We commit to availability, security and performance targets in writing, then prove them every month.
Uptime & Reliability
Automated full-stack monitoring, real-time alerts and synthetic testing hold your site at four-nines availability, verified continuously.
99.99% uptimeReal-time alertsSynthetic testing
Security & Compliance
A managed WAF, virtual patching and continuous malware scanning keep customer data safe and your domain off search-engine blacklists.
Managed WAFVirtual patchingMalware removal
Performance & Core Web Vitals
Ongoing Core Web Vitals tuning, database maintenance and edge caching stop the slow, silent performance decay most sites suffer over time.
Core Web VitalsRe-indexingEdge cache
%
Uptime SLA target
< hrs
Response time
Target performance score
Data lost in recovery
How we engage
From secure onboarding to a growing account
Steps 1 to 3 set the baseline. Steps 4 to 6 run continuously.
1
Onboarding & access
Contract, kickoff and secure credential vaulting, then a welcome pack and 30-day plan.
2
Audit & baseline
Infrastructure, security, performance, database and integrations audited to set a baseline.
3
Hardening & tooling
Backups, security shielding, uptime monitoring and a staging environment configured.
4
Maintenance & patch ops
Environment sync, patching, automated visual regression QA and monitored production deploys.
5
Monitoring & response
Real-time alerts, severity-based triage and emergency hotfixes with post-mortem reporting.
6
Governance & growth
Value reviews, disaster-recovery drills and monthly executive SLA and security reporting.
SLA-backed emergency support
When something breaks, we're already on it
Automated alerts reach an engineer the moment a site fails, not the next morning. Every incident is triaged by severity, restored fast, and followed by a written post-mortem so it doesn't happen twice.
Emergency Website Support & SLA
SLA · Incident response
All systems operationalUptime (30d)
99.99%
Alert to action
< 90s
Real-time automated alert monitoring
Severity-based triage (Sev 1 to 4)
Emergency restoration & hotfixes
Monthly executive SLA report
Selected work
Sites we pulled back from the threshold
Real incidents, real recoveries, and the stability that followed once maintenance was proactive.
Shopify DevelopmentNett Pharmacy
Built a 14,000+ Product Shopify Store That Increased Online Sales by 35%
Challenge: Managing a large pharmacy catalog while improving search and online ordering became difficult.
%
Increase in Online Sales
K+
Products Managed
%
Growth in Organic Traffic
Shopify DevelopmentHD Truck Source
Built a Custom Shopify Store for HD Truck Source That Increased Online Orders by 32%
Challenge: Managing thousands of truck parts while improving product discovery became difficult to scale.
%
Increase in Online Orders
%
Faster Product Discovery
%
Growth in Organic Traffic
Custom Web PlatformCheck My Ride
85% Faster Inspection Operations with 7 Automated Workflows
Challenge: Coordinating inspections, mechanics, payments, and approvals manually slowed business operations.
%
Inspection Workflow Automation
Dedicated User Portals
Automated Payment Workflows
Ecommerce PlatformMxSocal
Built a Custom Bike Rental Platform That Increased Online Bookings by 110%
Challenge: Managing bike rentals, equipment, bookings, and schedules manually became difficult to scale.
%
Online Booking Automation
Centralized Admin Portal
+%
Website Engagement
FAQs
Frequently Asked Questions
Our WordPress maintenance plan includes core, theme, and plugin updates, security monitoring, regular backups, uptime monitoring, performance checks, malware scanning, bug fixes, and technical support. Plans can also include SEO improvements and content updates based on your needs.
Need website emergency support? Let us keep it running
Book a free website health check. We'll audit your uptime, security, performance and backups, then show you exactly what we'd harden or fix first. No pitch, no jargon.
Response within one business day · No obligation