Failures nobody sees
“The webhook stopped weeks ago. No alert, no clue.”
Fixed: integration monitoring with real time alerting.
Shopify Integration Support & Maintenance
Keep your business moving with reliable Shopify integration support
Ongoing Shopify and Shopify Plus integration support for ERP, CRM, WMS, and 3PL connections. We monitor every sync, resolve issues before they impact your business, and keep your integrations performing through every Shopify platform update.
/7
integration monitoring on every flow
mint
first response on a critical incident
%
integration uptime
Platforms we keep in sync
Shopify PlusNetSuiteSAP S/4HANADynamics 365OdooSalesforceHubSpotShipBobShipHeroCeligoPatchworksBoomiAPPSeCONNECTShopify PlusNetSuiteSAP S/4HANADynamics 365OdooSalesforceHubSpotShipBobShipHeroCeligoPatchworksBoomiAPPSeCONNECTShopify PlusNetSuiteSAP S/4HANADynamics 365OdooSalesforceHubSpotShipBobShipHeroCeligoPatchworksBoomiAPPSeCONNECT
Why merchants call us
The problems you cannot see are the ones that cost the most
Four things we hear in almost every first call, and what proper integration monitoring and error handling does about each one.
Quarterly API surprises
“Shopify retired an endpoint and orders stopped landing.”
Fixed: scheduled quarterly API version upkeep.
Data that no longer matches
“NetSuite and Shopify disagree by lunchtime, every day.”
Fixed: sync health and reconciliation upkeep.
No one owns it
“Our developer moved on. The connector is a black box.”
Fixed: support and SLA plans with a real engineer.
How we look after it
Proactive support that keeps your integrations running
We continuously monitor your Shopify integrations, resolve issues before they affect your operations, and perform ongoing maintenance that keeps every connection reliable as your business grows.
Detect Early
Integration monitoring and error handling on every flow.
The pain
“We only find out an integration broke when a customer emails us about it.”
How we fix it: Webhook, endpoint and job monitoring with alert thresholds tuned to your volume, so failures surface in minutes.
Resolve Fast
Incident response measured against an SLA you signed.
The pain
“When something does break, nobody can tell us when it will actually be fixed.”
How we fix it: Severity tiers with committed response times, after hours cover, and a named engineer who knows your stack.
Prevent Repeats
Preventive maintenance on a calendar, not a whim.
The pain
“Every quarter something else breaks and it always feels like the first time.”
How we fix it: Monthly health checks, quarterly API work, token rotation and connector updates under one monthly retainer.
What the retainer covers
Everything a live Shopify integration needs after launch day
Six areas of ongoing integration support and maintenance, all under one monthly retainer model and one team that already knows how your stack is wired.
Monitoring & Detection
Integration health audits, live API and webhook monitoring, sync job checks and error detection with alerting that reaches a human.
Health auditsWebhook monitoringAPI monitoringAlerting
Incident Response
Severity tiered response, root cause analysis, log investigation, error resolution and after hours cover when orders or payments are on the line.
Severity tiersLog analysisEmergency coverRoot cause
API & Platform Upkeep
Quarterly Shopify API version upgrades, the REST to GraphQL migration, platform release testing and system upgrades handled in staging first.
Version upgradesGraphQL migrationRelease testingStaging
Middleware & Connectors
Celigo integration apps and NetSuite bundles, Boomi runtime and Java patching, Patchworks flows and APPSeCONNECT ProcessFlow maintenance.
CeligoBoomiPatchworksAPPSeCONNECT
Connected System Care
Ongoing maintenance for ERP, CRM, WMS and 3PL connections, covering NetSuite, SAP, Dynamics 365, Odoo, Salesforce, HubSpot, ShipBob and ShipHero.
ERPCRMWMS3PL
Security & Documentation
Token and OAuth lifecycle management, integration security reviews, backup and recovery, plus runbooks your team can actually follow.
Token rotationSecurity reviewBackupRunbooks
Three layers of cover
The support framework behind reliable Shopify integrations
Every support engagement runs on the same three layers. Detection tells us something moved. Response gets it back inside the SLA you signed. Maintenance means the same thing does not come back next quarter.
LAYER 01 / DETECT
Detect issues quickly
Monitoring across every endpoint, webhook subscription and scheduled job, with thresholds set against your normal traffic rather than a generic default.
- Integration Monitoring & Alerting
- Error Detection & Log Analysis
LAYER 02 / RESPOND
Resolve incidents quickly
A ticket lands with context already attached: which flow, which record, which system. Severity decides the clock, and the clock is in your support plan.
- Severity Tiered Incident Response
- Emergency & After Hours Support
LAYER 03 / MAINTAIN
Keep the whole stack updated
Quarterly API version work, middleware and connector updates, token rotation, data mapping fixes after system releases, and reconciliation that runs on schedule.
- Scheduled API Version Maintenance
- Sync Health & Reconciliation Upkeep
Where drift actually starts
Protect your integration from gradual failures
Integrations rarely fail in one dramatic moment. They drift. A timing difference here, an expired token there, a connector version nobody upgraded. Sync health and reconciliation upkeep is how we find all three before they reach a customer.
Reconciliation & Data Integrity
Scheduled reconciliation jobs compare Shopify against your ERP, WMS and 3PL, so SKU mismatches, duplicates and timing drift get caught the same day they appear.
Reconciliation jobsSKU master dataDuplicate records
Rate Limits & Performance
Cost based GraphQL budgets, bulk operations, batching and retry logic keep slow jobs and throttling from turning into queued orders during a sale.
Rate limit tuningBulk operationsJob performance
Tokens, Access & Recovery
Expiring tokens rotated before they lapse, credentials reviewed, write permissions untangled where several apps fight over inventory, and a tested recovery path.
OAuth lifecycleAccess reviewBackup & recovery
%
sync success rate under retainer
x
scheduled API version reviews a year
mint
SLA response on severity one
unmonitored webhooks left behind
Getting started with us
A structured onboarding process for reliable integration support
Steps 1 to 3 take about two weeks. Steps 4 to 6 run every month.
1
Discovery
We assess the integrations you already run, read the logs and review whatever documentation survived.
2
Health audit
A full sync health check across orders, inventory, customers and fulfilment, with findings ranked by risk.
3
Monitoring setup
Alerting on every webhook, job and endpoint, so a failure reaches us instead of your inbox.
4
Support plan
Severity tiers, response times and escalation paths agreed in writing before anything goes wrong.
5
Preventive upkeep
Monthly health checks, quarterly API version work, token rotation and connector updates on a calendar.
6
Report and improve
A monthly read on what we caught and fixed, plus the improvements worth doing next.
How the engagement works
One support partner for your entire integration stack
You get a monthly retainer model with agreed SLA tiers, a real engineer who has your architecture in their head, and a short report each month that tells you what we caught, what we changed and what is coming next quarter.
See what support and SLA plans include
Integration Health · Live
All flows healthyRecords reconciled today
18,402
API budget used
41%
Integration monitoring across every flow
Error handling with alerts that reach a human
Reconciliation jobs and sync health checks
A real engineer on your SLA plan
On the retainer
Integrations we stabilized and continue to support
Three merchants who came to us with an integration nobody owned, and what the first six months under maintenance looked like.
Shopify DevelopmentNett Pharmacy
Built a 14,000+ Product Shopify Store That Increased Online Sales by 35%
Challenge: Managing a large pharmacy catalog while improving search and online ordering became difficult.
%
Increase in Online Sales
K+
Products Managed
%
Growth in Organic Traffic
Shopify DevelopmentHD Truck Source
Built a Custom Shopify Store for HD Truck Source That Increased Online Orders by 32%
Challenge: Managing thousands of truck parts while improving product discovery became difficult to scale.
%
Increase in Online Orders
%
Faster Product Discovery
%
Growth in Organic Traffic
Custom Web PlatformCheck My Ride
85% Faster Inspection Operations with 7 Automated Workflows
Challenge: Coordinating inspections, mechanics, payments, and approvals manually slowed business operations.
%
Inspection Workflow Automation
Dedicated User Portals
Automated Payment Workflows
Ecommerce PlatformMxSocal
Built a Custom Bike Rental Platform That Increased Online Bookings by 110%
Challenge: Managing bike rentals, equipment, bookings, and schedules manually became difficult to scale.
%
Online Booking Automation
Centralized Admin Portal
+%
Website Engagement
FAQs
Frequently Asked Questions
Ongoing support covers integration monitoring, error resolution, API updates, sync validation, performance improvements, data reconciliation, and proactive maintenance. The goal is to keep your Shopify integrations running reliably without disrupting orders or operations.
Ready to keep your Shopify integrations reliable as you scale
Start with a free integration health audit. We review your Shopify flows, connected systems, error logs, and maintenance risks, then provide a clear action plan to improve reliability and prevent future issues.
Response within one business day · No obligation